Privacy policy

1. Introduction

At Allin3D we place great emphasis on protecting our customers' personal data. Personal data is processed in accordance with applicable law, including Act No. 90/2018 on data protection and the processing of personal data.

This policy explains how we collect, use and protect information when you buy filament, 3D printing materials and related products from us.

2. Data controller

The controller of the processing of personal data is:

Allin3D ehf.
Registration no. (kennitala): 460226-1120
Email: allin3d@allin3d.is
Phone: 7730330

3. What information do we collect?

We may collect the following information:

  • Customer name
  • Home address and delivery address
  • Email address
  • Phone number
  • Order information (e.g. filament types, quantity, accessories)
  • Payment information via secure payment providers
  • IP address and information about use of the website
  • Communications relating to service requests or warranty matters

4. Purpose of processing

We use the information to:

  • Process and ship orders
  • Provide service in response to enquiries about products and orders
  • Keep track of warranties and product returns
  • Meet accounting and tax obligations
  • Improve the functioning of the web shop
  • Send information about new products or offers, if consent has been given

5. Legal basis for processing

The processing is based on:

  • A contract for the purchase of goods
  • The company's legal obligations
  • The user's consent where applicable
  • The company's legitimate interests, such as service improvements

6. Disclosure to third parties

Personal data may be disclosed to the following parties:

  • Payment gateways
  • Transport and postal services
  • Accounting services
  • Hosting and technology providers

We ensure that all partners comply with data protection law.

7. Data retention period

Data is kept only for as long as necessary for the purpose of the processing or as required by law.

8. Customer rights

You have the right to:

  • Access your personal data
  • Request rectification
  • Request erasure of data where applicable
  • Restrict or object to processing
  • Transfer data to another service provider

Requests can be sent to: allin3d@allin3d.is

9. Cookies

We use cookies to:

  • Ensure the web shop works
  • Keep track of the shopping cart
  • Analyse usage and improve our service

Users can change cookie settings in their browser.

10. Data security

We use appropriate technical and organisational measures to ensure the security of data and to prevent unauthorised access.

11. Changes to this policy

We may update this privacy policy as needed. The latest version will be published on the website.

12. Complaints

If you believe that the handling of personal data does not comply with the law, you can turn to:
Persónuvernd (the Icelandic Data Protection Authority)